AA Callister's On-Line Policies

Privacy:

AA Callister knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting callisters.com, you are accepting the practices described in this Privacy Notice.

Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, however, some information is necessary to processing your order. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our store, and communicating with you.

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only with the business partners as described below:

Agents: We employ other companies and individuals to perform functions on our behalf. Examples include filling orders, delivering packages and sending mail. They have access to personal information needed to perform their functions, but may not use it for other purposes.

By visiting our site, a third party AdRoll may place cookies on users’ browsers for targeted advertising purposes (Cookies are small data files that are served by our platform and stored on your device.) A description of the types of data: IP addresses, cookie identifiers, website activity - that are collected for targeted advertising. That this data may be used by a third party AdRoll to target advertising on other sites based on your users’ online activity.

Here are instructions on how users can opt out of receiving targeted advertising: DAA opt-out site www.aboutads.info or the NAI opt-out site networkadvertising.org/choices, or for those in Europe, the EDAA opt out site youronlinechoices.eu.

Protection of AA Callister and Others: We release account and other personal information when we believe release is appropriate to comply with law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of AA Callister, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

We reveal only the last digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card processor.

Order Processing:

Orders are typically filled and shipped within 1-2 business days of receipt, orders received after 5 AM Mountain Time will be processed on the next business day.

Due to stock shortages, some items may be back ordered and ship at a later date. AA Callister reserves the right to ship partial orders or hold an order for complete shipment at our sole discretion. Prior to back ordering an item or partial shipping an order AA Callister will contact you for instructions before shipping or holding your order.

Order Cancellation:

AA Callister's web site does not offer on-line order cancellation. To cancel an order, please contact our Internet department at  877-784-6773 X 219 within 24 business hours of placing your order. Orders that have already been shipped, are not subject to cancellation. AA Callister reserves the right to cancel orders at our sole discretion.

Order Status:

To check on the status of your order, please contact our store at  877-784-6773 X 219 during normal business hours or email info@callisters.com.

Shipping:

Shipping fees calculated on our web site are approximate based on information provided by UPS and/or USPS. We cannot confirm the shipping fees until your order enters the shipping process. Despite our best efforts, a small number of orders have incorrect shipping fees. Rest assured, however, that we verify these fees as part of our shipping procedures.

If an order's correct shipping fee is lower than the calculated fee, we charge the lower amount and ship you the order.

If an order's correct shipping fee is higher than the calculated fee, we will contact you for instructions and payment before shipping.

Back ordered items shipped separately will be shipped based on the original requested ship method and charged a separate shipping fee. We will contact you for instructions before shipping.

The shipping rates for many items we sell are dimension and weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

*In the event that your package is damaged during shipment, please contact us at  877-784-6773 X 219 or info@callisters.com.

Returns & Exchanges:

Within 30 days of receipt of your shipment, you may return or exchange any item, for a full refund: Items are not returnable or exchangeable if they are in un-sellable condition, or are missing parts (Boot or Hat Boxes, etc.) Items must be in new, clean, unwashed, unworn condition. All returns & exchanges are subject to approval after inspection. *The customer is responsible for all return or exchange shipping costs.

We will notify you via email of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. Please note that we can refund shipping costs only if the return is a result of our error.

Packing and Sending Your Return

1. Pack the items along with the packing slip (receipt) securely in a box. We recommend using the original box the items arrived in. You may use another box if you prefer or if the original box is not in good enough condition for the items to get to us safely.

2. Affix a shipping label to the outside of the box. Ship items directly to our store. The store address can be found on our web site or on the original packing slip (receipt).

3. Leave the package for your mail carrier to pick up. We accept shipments from UPS, FedEx, USPS.


Sale Items:

Items in our Deals & Discount Department are only eligible for 7 day exchange, from the day you receive your package. Please have your package mailed by the 7th day and follow our 'Packing and Sending Return' instructions.

Payment Processing:

All payments are in advance and by credit card. Your card is charged only for the items that are shipped, plus shipping and handling charges.

Disclaimer of Warranties and Limitation of Liability:

THIS SITE IS PROVIDED BY AA CALLISTER ON AN "AS IS" AND "AS AVAILABLE" BASIS. AA CALLISTER MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, AA CALLISTER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. AA CALLISTER DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM AA CALLISTER ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. AA CALLISTER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Holidays:

AA Callister/callisters.com observes the following holidays:

New Years Day,  Memorial Day,  Independence Day,  Pioneer Day (July 24th),  Labor Day, Thanksgiving Day,  Christmas Day.

*Orders placed after 12 PM (Noon) on the day before the holiday and orders placed on the holiday, will be processed the following business day.